These terms and conditions apply exclusively between the company SENECA S.r.l., with registered office at Via Austria, 26 – 35127 Padua (PD), VAT/Tax Code 02536650282, Electronic Invoicing Code XL13LG4, registered with the Padua Chamber of Commerce under REA number PD-236346, share capital fully paid of € 2,500,000.00, and any natural or legal person (hereinafter the “CUSTOMER”) who places online purchases on the website www.senecaforniture.it.
These terms may be amended; the date of publication on the website corresponds to the date of entry into force.
These terms govern purchases made on the website www.senecaforniture.it in accordance with Part III, Title III, Chapter I of the Italian Consumer Code (Legislative Decree No. 206/2005), as amended by Legislative Decree No. 21/2014 and Legislative Decree No. 70/2003 on electronic commerce.
These general terms and conditions do not apply to exports of products or goods outside Italian territory. If products supplied to the Customer in Italy are subsequently exported by the Customer, it shall be the Customer's responsibility, at their own expense, to obtain all licences and authorisations required and to comply with the export regulations applicable between Italy and the destination country, with particular reference to rules on the export of high-technology products.
Under these general terms and conditions of sale, SENECA S.r.l. sells and the CUSTOMER purchases remotely the movable goods or products indicated and offered for sale on the website www.senecaforniture.it.
The contract is concluded exclusively via the Internet, by the CUSTOMER accessing www.senecaforniture.it and placing a purchase order through the procedure provided on the site.
The Customer undertakes to read these general terms and conditions of sale before confirming the order and to accept them by ticking the appropriate box provided.
The prices shown in the catalogue or on the website are quoted in Euro, excluding VAT, which will be applied at the rate in force on the date of invoicing. Prices may be amended.
In the event of a discrepancy between the price listed in SENECA's price list in force at the time of receipt of the order and the price indicated by the Customer in the order form, SENECA will contact the Customer, who shall have the option to confirm or cancel the order.
In the event of a computer, manual or technical error or any other error that causes a substantial, unforeseen change in the public sale price rendering it exorbitant or manifestly unreasonable, the purchase order shall be deemed invalid and shall be cancelled; any amount paid by the CUSTOMER will be refunded within 14 days from the date of cancellation.
Orders must be placed online using the ordering procedure on the website. The Customer completes the ordering procedure when the Site does not display any error message (the system cannot detect errors relating to the Customer's address details for billing and shipping).
The purchase contract between SENECA and the Customer shall be deemed concluded upon SENECA's sending of an order confirmation e‑mail to the Customer. The e‑mail contains the Customer's data, the order number, the price of the goods purchased, the shipping costs and the delivery address to which the goods will be shipped and a link allowing the printing and storage of a copy of these terms and conditions.
The Customer undertakes to check the accuracy of the personal data contained therein and to notify SENECA of any corrections within 24 (twenty‑four) hours of receipt.
The order number generated by the system and communicated by SENECA must be used by the Customer in any communication with SENECA. SENECA shall endeavor to describe and present the items sold on the site as accurately as possible; however, all descriptions and illustrations contained in the commercial documentation made available on the site have the sole purpose of providing the Customer with a general idea of the products and shall not form part of the contract between SENECA and the Customer.
SENECA delivers the Products purchased to the address indicated by the Customer and is normally able to deliver in Italy within an average time of 24/48 hours; in any case SENECA undertakes to deliver the goods within 30 days from the conclusion of the contract. Delivery times are indicative and are not of the essence.
For each online order SENECA issues an invoice for the goods shipped. The invoice will contain the information provided by the Customer during the purchase procedure. After the invoice has been issued, it will not be possible to make any changes to the details shown. The invoice will be sent by SENECA to the Customer by e‑mail to the address provided by the Customer in the order.
In the event of failure to collect or impossibility to collect the Products for reasons attributable to the purchaser, the purchaser shall be liable, in addition to the value of the supply, for a storage and administrative fee equal to 0.5% of the total value of the goods for each week of storage after the first 10 days, in addition to any charges levied by the carrier. At the time of delivery the Customer or a trusted person must be present to verify that the packaging is intact and that the Products received correspond to those indicated on the Order. In the event of visible defects, such as incorrect quantity and/or incorrect product and damaged packaging, SENECA asks the Customer or the person entrusted by the Customer to note such anomalies on the delivery document and to contact SENECA.
Shipping and handling charges are borne by the Customer and are shown on the website and, in any case, are clearly itemised in the Order and in the Order Confirmation.
Payment for the Order must be made at the time the Order is submitted to SENECA. Payment must be made online following the instructions given on the website using Credit Card and/or PayPal or by bank transfer: details provided on the site. SENECA will issue an invoice for the Order and send it by e‑mail to the invoice holder indicated in the Order. The information provided by the Customer will be used for invoicing purposes. Customers are therefore requested to verify the accuracy of the information provided.
For the purposes of examining the products, the Customer acknowledges that SENECA is not necessarily the manufacturer of the products. The Customer must therefore carry out, at their own expense and responsibility, any reasonable checks prior to using the product to ensure that the products purchased are suitable for the intended use. The seller's warranty as to the quality of the products supplied is provided within the limits indicated in the product data sheet, which the Customer declares to know.
a) Warranty for the Consumer: the Consumer, as defined by article 3 of the Consumer Code (Legislative Decree 6 September 2005, No. 206), is entitled to the statutory warranty provided by the Consumer Code in articles 128 to 132. This warranty requires, among other things, that the Consumer reports any lack of conformity to SENECA within 2 (two) months from its discovery (art. 132, Consumer Code). Following such report, the Consumer may request repair or replacement of the Product, without prejudice to other rights provided by law. SENECA is responsible for defects of conformity which manifest themselves within 2 (two) years from delivery of the Product.
b) Warranty for Non‑Consumer (Professional) Customers: the Professional Customer, as defined in article 3 of the Consumer Code, may avail themselves of the statutory warranty provided for in the Civil Code. The Professional Customer must report any lack of conformity to SENECA within 8 (eight) days of discovery. Such warranty is valid for a maximum period of 12 (twelve) months from delivery of the Product (in accordance with article 1495 of the Civil Code). Where the Professional Customer fails to provide the above notice, the items shall be deemed definitively accepted and conforming to the order and SENECA shall not be liable for any defects discovered thereafter.
These general terms set out the entire extent of SENECA's liability in respect of the items, excluding any other warranty, condition and term, express or implied, to the extent permitted by law, including in particular those relating to quality or fitness for a particular purpose, subject to mandatory legal guarantees, including those under article 1229 of the Civil Code and product liability provisions.
SENECA guarantees only the conformity of the products delivered to those ordered and not their suitability for specific purposes. The warranty shall last 12 months from the date of delivery for products stored under normal conditions. The warranty shall not apply in the event of, including by way of example: (i) design errors, sizing and plant operation errors; (ii) incorrect assembly; (iii) incorrect storage, conservation or maintenance; (iv) tampering or attempted repair or modification of the product; (v) normal wear and tear from use.
Goods or components subject to dispute must be returned to SENECA within the time limits referred to above, suitably packed and shipped at the Customer's expense and in accordance with any specific instructions provided by SENECA. Returned items must be accompanied by a note describing the defect and any other information requested by SENECA.
Ownership of the goods shall pass to the Customer when the goods are delivered to the carrier for shipment to the delivery address indicated by the Customer. Goods are shipped at the Customer's risk and expense and SENECA shall be exonerated from any liability upon delivery to the carrier or to the Customer in case the Customer decides to collect the goods personally or through an appointed representative. At delivery the Customer or an authorised representative must be present to verify packaging integrity and conformity; any visible defects must be noted on the delivery document.
Unless otherwise indicated, the terms of use, safety and technical parameters of products are specified in the "technical parameters" section. Dimensions and other physical characteristics are subject to normal commercial tolerances. The Customer is responsible for verifying in advance the suitability of the product for the intended use. SENECA recommends that customers verify dimensions and other data published in the catalogue or on the online store and the future availability of products before using them for critical applications.
Payments must be made in Euro; other currencies may be agreed in writing between the parties, within the limits permitted by law.
Unless otherwise communicated in writing, the information contained in the catalogue does not constitute, nor shall it be construed as, a declaration of country of origin, preferential origin, manufacturing, production or assembly of the products or any part thereof.
No returns will be accepted without the prior written consent of SENECA, except as provided under the "Warranty" section. If consent is given, the Customer must return the items under the following conditions:
Items must not have been used and must be returned in the same condition in which they were received;
Return must take place within 7 days from the date of delivery;
Returns are not accepted for software;
A handling fee of €25.00 will be charged even if the item packaging is intact;
Returns must be shipped at the Customer's expense to: SENECA S.r.l. – Via Austria, 26 – 35127 Padua (PD) – Italy.
If the Customer is a non‑consumer (professional) and wishes to cancel the order, they may do so within 24 hours of payment without additional costs. In such cases SENECA will refund the full amount using the same payment method.
SENECA reserves the right to refuse or cancel any order, whether or not payment has been received, by notifying the Customer by fax, telephone or e‑mail within 48 hours (excluding Saturdays and public holidays) of receipt of the order. If SENECA does not accept or cancels an order for which payment has already been made, it will promptly refund the full amount received. The refund of the price shall be the sole obligation of SENECA for non‑acceptance or cancellation of the order.
If the performance of orders is hindered or prevented by force majeure or unforeseeable circumstances, or by the impossibility of obtaining the necessary services, materials or articles except at increased prices, SENECA may delay the fulfilment of the order and will inform the Customer of the delay. The Customer shall have the right to cancel the order in whole or in part within 3 days of receiving such notice. In no event shall SENECA be liable for delay or failure to deliver under such circumstances.
SENECA informs the Customer that items presented in the online catalogue or on the website may be subject to patents, trademarks, copyrights or other industrial or intellectual property rights owned by third parties.
Where the Customer qualifies as a consumer, the provisions of the Consumer Code (Legislative Decree 6 September 2005, No. 206) shall apply and shall not be waived by these general terms. In particular, consumers who purchase online have the right to withdraw from the contract without penalty by sending written notice within 14 calendar days from receipt of the goods to SENECA at info@senecaforniture.it.
In case of withdrawal, products must be returned intact and suitably packaged within 14 calendar days from sending the withdrawal notice, at the Customer's expense. The withdrawal letter must include the order confirmation number, the Customer's personal data (including tax code), telephone number and/or e‑mail address. The refund will be processed within 14 days and will include any shipping costs, using the same payment method used by the Customer.
The Customer declares to be aware of the rules on the administrative liability of legal persons (Legislative Decree 231/2001) and undertakes to act in compliance with the principles of transparency and correctness established by law.
SENECA processes personal data in accordance with EU Regulation 2016/679 (GDPR). The purposes and methods of processing are described in the Privacy Policy available at www.senecaforniture.it/privacy-policy.
The Court of Padua (PD) shall have exclusive jurisdiction for any dispute arising from these terms and conditions of sale and from the related supply contracts. If the Customer is a consumer, disputes shall be referred to the court of the place of residence or domicile of the consumer.
For information on these general terms and conditions of sale: SENECA S.r.l., Via Austria, 26 – 35127 Padua (PD) – Italy – Tel. +39 049 8705359 – Fax +39 049 8706287 – Email: info@senecaforniture.it ; senecasrl@pec.it
FAST SHIPPING
Within 48 hours of receiving payment
RETURNS
within 14 days of delivery
SECURE PAYMENTS
By bank transfer, credit card, and PayPal.
Other SENECA departments
AUTOMATION
Automation Interfaces | www.seneca.it
IMPIANTI
Engineering Division | www.senecaimpianti.it
Powered by SENECA S.r.l.
Via Austria, 26 – 35127 Padova
T. +39 049 8705.359 (.408)
F. +39 049 8706.287
E. info@senecaforniture.it / senecasrl@pec.it
P.IVA/C.F./VAT 02536650282
Registered with the Padua
Chamber of Commerce under no. 236346
Fully paid-up share capital € 2.500.000,00
S SENECA (SENECA s.r.l.) is an
European Community trademark
with international registration
Nr. 1055079 – OHIM
Credits: Qwerty Studio / Yalp
